Security
Complaints procedure
If you are unhappy with our service, we want to know and put it right. Every complaint is registered and reviewed within set deadlines.
Write to complianceHow it works
- 1
Contact support
Most issues are resolved immediately. Write by e-mail or messenger — a specialist will reply during working hours.
Usually within a day
- 2
File a formal complaint
If the issue is not resolved, send a written complaint to the compliance department: support@antaresdb.com. We will confirm receipt with a reference number.
Confirmation — [timeframe]
- 3
Review
The compliance department examines the complaint, the account history and transactions and prepares a written decision.
Up to [number] business days
- 4
External body
If you disagree with the decision, you can refer the matter to an independent dispute resolution body: [name and website].
After the company’s response
What to include
- Your name and trading account number
- What happened and when
- Trade or payment numbers, if relevant
- What you expect: a correction, a refund, an explanation
- Screenshots and documents, if any
Filing a complaint is free and does not affect the service of your account.
Ready to start?
Sign-up takes a couple of minutes. Your trading account will open in the client area.